Serious problems with BOSE Lifestyle CD player

Posted by Bjorn Wanders [IP: 194.229.222.125] on January 08, 1999 at 16:34:07:

In Reply to: Serious problems with BOSE Lifestyle CD player posted by Nigel Pond [SysOp] on January 08, 1999 at 10:28:25

Nigel,

You were right about the fact that BOSE does not refund me directly; my dealer does the refunding.

> From my recollections of European law, before I moved to the US
> retailers are obliged to refund you if a product is defective and cannot
> just offer you a store credit.

That's a good thing to know, you know.

> I would check with your local citizens
> advice center or ombudsman (a great Swedish invention if I may say so)

I thought the Ombudsman was Dutch :)

> and find out exactly what your legal rights are. Often you will have greater
> rights under the law which the manufacturer or dealer cannot
> circumvent in their warranty.

I couldn't agree more with you, thanks for the advice. The dealer, however, showed great compassion tonight and he regretted that his company's policy was not to return cash money. I don't want to start a law-suit against him, but if I cannot find a good alternative system, I will ask my money back!

> Sorry to ramble, but I hate to see consumers get shafted like this!!

I'm glad there are still people who agree with me! I was beginning to assume that it was natural for a $1700 system that makes unwanted high-pitched noises...

Cheers,

Bjorn

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