AC 3 / coax / DTV systems

Posted by Nigel [IP: 206.241.18.4] on October 28, 1998 at 09:23:55:

In Reply to: AC 3 / coax / DTV systems posted by Brian Monighetti on October 27, 1998 at 19:10:15:

: After many hours trying to explain how DD differed from DPL I was transfered to a tech. So yes I share your frustration.

You got to speak to a tech? How did you do that? Whenever I speak to Suburban here in Newcastle County, Delaware, I have to speak in words of not more than 2 syllables, just to ask for them to give me some indication of when they would be introducing the digital system (I get "Our system is digital already", "Well I know we have plans for it, but I don't know when", "why what's wrong with the current service?" etc etc), then I get "we'll get someone to call you back". No one ever does, even when I threaten to cancel my account and get a dish. Obviously these people get no training in customer service. I can't take much more of it!!

Suburban here are still using the crummy old Jerrold boxes which don't even have proper a/v outputs so I don't think they are upgradeable to digital output.

Follow Ups:

• AC 3 / coax / DTV systems Brian Monighetti 11:49:37 10/29/98 (0)

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