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Big trouble with Sony KP53XBR200
Posted by Barry Gane [IP: 206.47.244.30] on April 14, 1999 at 23:29:37 Well it's come to this. I first purchased my KP53XBR200 in January from my favorite A/V dealer. I got a great price for a set which has great specs, and, I think, the best picture of any that I have seen (looked at Hitachi and Toshiba). The set arrived on February 11. I have had nothing but trouble since. The first problem was a sudden problem with convergence -- the auto converge wouldn't converge, then an error code "E14G" appeared on the screen. No picture. Bummer. So, I called for service. "Yes, sir -- the earliest someone can get out to see you is 10 days out" (I paraphrased). I went non-linear; I called my dealer; he called his Sony rep; Sony rep called service. Best they could do was 4 days. Fine. The guy comes. Doesn't have a clue what the problem is. So he removes the CPU and leaves, saying they'll have to look at it at the shop. Bummer again. Days go by. No call; no update; no set! I go non-linear again. So they agree to send me another set. OK -- maybe were on the path to resolution. Two more days later, the set arrives. They scrape my walls taking away the garbage, and bringing in the new set. Bummer for about the fourth time. The second set is installed and seems to be working fine. Within the week, the thing seems to be taking longer and longer for the picture to come on. Then we notice that when the delay occurs, we are getting five rapid flashes, after the slow flashing warm-up sequence has finished. The book says this is an error code -- call Sony. So I do, with a simple question -- what do the "five flashes mean?". No one can answer that question -- they'll have to send a service person because it is "complex". Hmmm -- we've been here before, but I say OK -- when can we get a service person out? A week. Yes, that's familiar. At least the set is still working, even if we have to wait for a picture, so I agree. The guy comes (not the same guy as before -- another company). He hasn't got a clue -- says it is a focus issue, and he makes an adjustment. Next day, same problem. We are now 10 days later. I am still waiting for service, and the set is now taking up to 20 minutes for the picture to appear. I thought you potential buyers would want to know that these A/V companies are asking you to beta test their products for them because they are in such a rush to ship; further, they don't seem to have the time to properly deploy service training because I have been summarily unimpressed with the availability or the results of the service people that I have seen. Good luck. Wish me better.
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